{"id":338,"date":"2026-10-20T18:00:00","date_gmt":"2026-10-20T18:00:00","guid":{"rendered":"https:\/\/siplingo.com\/blog\/?p=338"},"modified":"2026-10-31T09:09:53","modified_gmt":"2026-10-31T09:09:53","slug":"pflegebericht-schreiben","status":"publish","type":"post","link":"https:\/\/siplingo.com\/blog\/pflegebericht-schreiben\/","title":{"rendered":"Pflegebericht schreiben: How to Write a Nursing Report in German"},"content":{"rendered":"<p class=\"wp-block-paragraph\">To write a good Pflegebericht, describe what you saw, heard and measured, not what you think: with date, time and your initials, specific values, the person&#8217;s own words in quotation marks, and no judgments or unapproved abbreviations. Pflegebericht schreiben is mostly about changes, deviations from the plan and the effect of what you did.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><em>Checked in October 2026 against \u00a7 630f of the German Civil Code (BGB, patient records), the einSTEP project pages on the Strukturmodell, explanatory notes on efficient care documentation by the Medizinischer Dienst (MD Bayern) and nursing documentation guidance from the canton of Aargau (Switzerland). Details depend on your facility and its software, so follow your Dokumentationsstandard.<\/em><\/p>\n\n\n<h2 class=\"wp-block-heading\">What a Pflegebericht is for<\/h2>\n\n\n<p class=\"wp-block-paragraph\">The Pflegebericht (also <em>Pflegeverlaufsbericht<\/em> or <em>Berichteblatt<\/em>) is the running record of what happened with a patient or resident. It has three jobs:<\/p>\n\n\n<ol class=\"wp-block-list\"><li><strong>Continuity.<\/strong> The next shift, the doctor and the therapists learn what changed without having to ask you.<\/li>\n\n<li><strong>Legal proof.<\/strong> In a hospital, nursing notes are part of the patient record. \u00a7 630f BGB says records must be kept in close time connection with the treatment, corrections are allowed only if the original content and the time of the change stay visible, and records are kept for ten years after treatment ends unless other rules apply. Care homes and home care services work under further rules of their own, but the same principles are taught there. A sentence many nursing schools repeat: what is not documented is hard to prove was done.<\/li>\n\n<li><strong>Quality checks.<\/strong> Documentation is what an inspector or the Medizinischer Dienst can read later.<\/li>\n<\/ol>\n\n\n<p class=\"wp-block-paragraph\">In care homes that use the Strukturmodell, the report has a narrow focus. The MD Bayern notes say deviations from the planned measures and current observations go into the report, while routine care that runs as planned is described once in the Ma\u00dfnahmenplan. The Aargau guidance makes a similar point: the progress report is not a list of tasks done. Hospitals often record routine values in a chart (<em>Kurve<\/em>) instead. Your facility decides the exact split.<\/p>\n\n\n<h2 class=\"wp-block-heading\">Wie formuliere ich einen Pflegebericht richtig? 9 rules<\/h2>\n\n\n<ol class=\"wp-block-list\"><li><strong>Objective.<\/strong> Write what you saw, heard, smelled or measured. <em>Bewohnerin weinte beim Fr\u00fchst\u00fcck.<\/em> Not: <em>Bewohnerin war traurig.<\/em><\/li>\n\n<li><strong>Specific.<\/strong> Times, amounts, places, values with units: <em>Trinkmenge 7\u201314 Uhr: 600 ml.<\/em><\/li>\n\n<li><strong>Date, time and signature.<\/strong> Each entry gets date, time and your initials (<em>Handzeichen<\/em>), or your login in the software.<\/li>\n\n<li><strong>Promptly.<\/strong> Write close to the event, not at the end of the week.<\/li>\n\n<li><strong>No judgments or labels.<\/strong> Describe behaviour, not character.<\/li>\n\n<li><strong>Own words in quotation marks.<\/strong> <em>Bewohner sagt: \u201eIch will nach Hause.\u201c<\/em><\/li>\n\n<li><strong>Only approved abbreviations.<\/strong> Use your facility&#8217;s list (<em>Abk\u00fcrzungsverzeichnis<\/em>); see <a href=\"\/blog\/german-nursing-abbreviations\/\">German nursing abbreviations<\/a>.<\/li>\n\n<li><strong>Measure, effect, next step.<\/strong> What you did, how the person reacted, who you informed, what happens next.<\/li>\n\n<li><strong>Correct visibly.<\/strong> On paper, never use correction fluid, never overwrite or black out. Strike through once so it stays readable, then add date and initials. In software, use the correction function; the system should keep the original version.<\/li>\n<\/ol>\n\n\n<p class=\"wp-block-paragraph\">Whether you must write something every shift or only when something changes depends on your facility&#8217;s standard. Ask on your first day.<\/p>\n\n\n<h2 class=\"wp-block-heading\">Tense and style<\/h2>\n\n\n<ul class=\"wp-block-list\"><li><strong>Past events:<\/strong> <a href=\"\/blog\/praeteritum-vs-perfekt\/\">most reports use the Pr\u00e4teritum<\/a> (<em>klagte, a\u00df, lehnte ab, schlief<\/em>). The Perfekt (<em>hat gegessen<\/em>) is also used; stay consistent within an entry.<\/li>\n\n<li><strong>Current state:<\/strong> present tense, often without a verb: <em>Haut intakt. Bewohner orientiert.<\/em><\/li>\n\n<li><strong>Telegraphic style<\/strong> with past participles is common: <em>RR gemessen: 130\/80 mmHg. \u00c4rztin informiert.<\/em><\/li>\n\n<li><strong>Subject:<\/strong> many systems show the name in the header, so entries start with <em>Bew.<\/em>, <em>Pat.<\/em> or <em>Frau B.<\/em>, or directly with the observation.<\/li>\n<\/ul>\n\n\n<p class=\"wp-block-paragraph\">The writing task in the <a href=\"\/blog\/telc-b1-b2-pflege-exam\/\">telc Deutsch B1\u00b7B2 Pflege exam<\/a> asks for a full report in sentences, which is more than the short style used on many wards. Practise both.<\/p>\n\n\n<h2 class=\"wp-block-heading\">Vague or judgmental entries and better versions<\/h2>\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Instead of<\/th><th>Write<\/th><\/tr><\/thead><tbody><tr><td>Bewohnerin war schlecht drauf.<\/td><td>Bewohnerin weinte beim Fr\u00fchst\u00fcck und sagte: \u201eIch will nach Hause.\u201c<\/td><\/tr><tr><td>Patient hat gut geschlafen.<\/td><td>Pat. schlief bei den Rundg\u00e4ngen um 23, 1, 3 und 5 Uhr; gab morgens an, durchgeschlafen zu haben.<\/td><\/tr><tr><td>Hat wenig getrunken.<\/td><td>Trinkmenge 7\u201314 Uhr: 600 ml Tee und Wasser. Weitere Getr\u00e4nke abgelehnt.<\/td><\/tr><tr><td>Bewohner ist aggressiv.<\/td><td>Bewohner schlug beim Waschen zweimal nach der Pflegekraft und rief: \u201eLass mich in Ruhe!\u201c K\u00f6rperpflege unterbrochen, um 10:30 Uhr erneut angeboten und angenommen.<\/td><\/tr><tr><td>Wunde sieht schlecht aus.<\/td><td>Wunde am rechten Unterschenkel ca. 3 \u00d7 2 cm, Wundrand ger\u00f6tet, gelbliches Sekret. Foto in der Wunddokumentation, Haus\u00e4rztin informiert.<\/td><\/tr><tr><td>Patientin ist verwirrt.<\/td><td>Patientin nannte ihren Namen, wusste aber nicht, wo sie sich befand. Fragte dreimal nach ihrem Mann.<\/td><\/tr><tr><td>Pat. hat Schmerzen.<\/td><td>Pat. gibt um 14 Uhr Schmerzen im rechten Knie an, St\u00e4rke 6 von 10.<\/td><\/tr><tr><td>Alles o.k.<\/td><td>Haut am Ges\u00e4\u00df intakt, keine R\u00f6tung.<\/td><\/tr><tr><td>Hat schlecht gegessen.<\/td><td>Mittagessen etwa zu einem Viertel gegessen, Suppe vollst\u00e4ndig. Sagte: \u201eIch habe keinen Hunger.\u201c<\/td><\/tr><tr><td>Bewohner ist faul.<\/td><td>Bewohner lehnte den Transfer in den Rollstuhl ab: \u201eMir ist schwindelig.\u201c RR 110\/70 mmHg, Puls 76. Erneutes Angebot um 15 Uhr.<\/td><\/tr><tr><td>Tochter war wieder schwierig.<\/td><td>Tochter beschwerte sich um 16 Uhr, dass die Brille ihrer Mutter fehlte. Brille im Bad gefunden. Gespr\u00e4ch mit der Wohnbereichsleitung vereinbart.<\/td><\/tr><tr><td>Blutdruck hoch.<\/td><td>RR um 8 Uhr 172\/96 mmHg, Puls 88, keine Beschwerden. Nachmessung 8:30 Uhr: 160\/90 mmHg. Hausarzt informiert.<\/td><\/tr><tr><td>Stuhlgang normal.<\/td><td>Stuhlgang um 9 Uhr, geformt, mittlere Menge, ohne Blutbeimengung.<\/td><\/tr><tr><td>Ist gest\u00fcrzt, nichts passiert.<\/td><td>Um 3:10 Uhr vor dem Bett sitzend vorgefunden, gibt an, ausgerutscht zu sein. Keine sichtbaren Verletzungen. Sturzprotokoll angelegt.<\/td><\/tr><tr><td>Hat den ganzen Tag gejammert.<\/td><td>Rief zwischen 13 und 15 Uhr etwa alle 10 Minuten \u201eHallo\u201c. Wurde ruhiger, als Musik lief.<\/td><\/tr><tr><td>Pat. war unkooperativ.<\/td><td>Pat. lehnte die Blutzuckermessung um 11:30 Uhr ab. Nach Erkl\u00e4rung um 11:45 Uhr einverstanden.<\/td><\/tr><tr><td>Nachts unruhig.<\/td><td>Von 1 bis 3 Uhr unruhig, stand viermal auf, suchte \u201eden Bus\u201c. Ins Zimmer begleitet, Tee angeboten, ab 3:15 Uhr geschlafen.<\/td><\/tr><tr><td>Verband gewechselt.<\/td><td>Verbandwechsel OP-Wunde linkes Knie laut Anordnung: Wunde trocken, reizlos.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<h2 class=\"wp-block-heading\">Which words should you avoid in a Pflegebericht?<\/h2>\n\n\n<ul class=\"wp-block-list\"><li><strong>gut, schlecht, normal, o.k., wie immer:<\/strong> the reader does not know your standard. Say what you saw.<\/li>\n\n<li><strong>aggressiv, faul, schwierig, stur, zickig, unkooperativ:<\/strong> labels that stick to a person. Describe the behaviour and the situation.<\/li>\n\n<li><strong>jammert, n\u00f6rgelt, simuliert:<\/strong> judgment words. Quote what the person said.<\/li>\n\n<li><strong>angeblich:<\/strong> suggests you do not believe the person. Write <em>gibt an<\/em>.<\/li>\n\n<li><strong>ganz, ziemlich, etwas, viel, wenig<\/strong> without numbers: give the amount.<\/li>\n\n<li><strong>o.B. alone:<\/strong> say what was checked: <em>Haut am Ges\u00e4\u00df o.B.<\/em> or, better, <em>intakt<\/em>.<\/li>\n\n<li><strong>verweigert:<\/strong> many trainers prefer the more neutral <em>lehnt ab<\/em>. Check your facility&#8217;s style.<\/li>\n<\/ul>\n\n\n<h2 class=\"wp-block-heading\">10 Formulierungshilfen (phrase patterns)<\/h2>\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Pattern<\/th><th>English<\/th><th>Example<\/th><\/tr><\/thead><tbody><tr><td>\u2026 gibt an, dass \u2026<\/td><td>\u2026 states that \u2026<\/td><td>Bew. gibt an, dass sie schlecht geschlafen hat.<\/td><\/tr><tr><td>\u2026 \u00e4u\u00dfert: \u201e\u2026\u201c<\/td><td>\u2026 says: &#8220;\u2026&#8221;<\/td><td>Pat. \u00e4u\u00dfert: \u201eIch habe Angst vor der OP.\u201c<\/td><\/tr><tr><td>\u2026 klagt \u00fcber \u2026<\/td><td>\u2026 complains of \u2026<\/td><td>Klagt \u00fcber Kopfschmerzen seit 10 Uhr, St\u00e4rke 4\/10.<\/td><\/tr><tr><td>Um \u2026 Uhr gemessen: \u2026<\/td><td>measured at \u2026<\/td><td>Um 7 Uhr gemessen: BZ 142 mg\/dl.<\/td><\/tr><tr><td>\u2026 laut \u00e4rztlicher Anordnung verabreicht<\/td><td>given as ordered by the doctor<\/td><td>Bedarfsmedikation laut \u00e4rztlicher Anordnung um 14:15 Uhr verabreicht.<\/td><\/tr><tr><td>\u2026 lehnt \u2026 ab, Grund: \u2026<\/td><td>\u2026 declines \u2026, reason: \u2026<\/td><td>Lehnt die Dusche ab, Grund: \u201eMir ist kalt.\u201c<\/td><\/tr><tr><td>Erneutes Angebot um \u2026<\/td><td>offered again at \u2026<\/td><td>Erneutes Angebot um 11 Uhr, angenommen.<\/td><\/tr><tr><td>\u2026 informiert, R\u00fcckmeldung: \u2026<\/td><td>\u2026 informed, response: \u2026<\/td><td>Haus\u00e4rztin um 9 Uhr informiert, R\u00fcckmeldung: Kontrolle morgen.<\/td><\/tr><tr><td>Im Vergleich zu \u2026<\/td><td>compared to \u2026<\/td><td>R\u00f6tung im Vergleich zum Vortag kleiner.<\/td><\/tr><tr><td>Weiteres Vorgehen: \u2026<\/td><td>next steps: \u2026<\/td><td>Weiteres Vorgehen: Trinkmenge bis Freitag dokumentieren.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<h2 class=\"wp-block-heading\">Writing is easier when you can say it first<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Most report entries start as a conversation: asking the resident how they slept, calling the doctor, talking to a relative. SipLingo (our app) is a speaking-practice tool, not a writing or documentation course, but its 200+ everyday scenarios, including doctor and work situations, let you practise similar conversations by voice, with corrections in your own language. <a href=\"https:\/\/siplingo.com\/download?utm_source=blog&amp;utm_medium=post&amp;utm_campaign=pflegebericht-schreiben&amp;utm_content=inline\">Try SipLingo free<\/a>.<\/p>\n\n\n<div class=\"siplingo-store-badges\" style=\"display:flex;flex-wrap:wrap;justify-content:center;align-items:center;gap:12px;margin:24px 0;\"><a href=\"https:\/\/apps.apple.com\/app\/id6783970183\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/siplingo.com\/blog\/wp-content\/uploads\/2026\/07\/app_store.png\" alt=\"Download SipLingo on the App Store\" style=\"height:52px;width:auto;\" loading=\"lazy\"\/><\/a><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=ch.zgdevelopment.siplingo&amp;referrer=utm_source%3Dblog%26utm_medium%3Dpost%26utm_campaign%3Dpflegebericht-schreiben%26utm_content%3Dbadge\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/siplingo.com\/blog\/wp-content\/uploads\/2026\/07\/play_store.png\" alt=\"Get SipLingo on Google Play\" style=\"height:52px;width:auto;\" loading=\"lazy\"\/><\/a><\/div>\n\n\n<h2 class=\"wp-block-heading\">Pflegebericht schreiben in practice: 5 sample entries<\/h2>\n\n\n<p class=\"wp-block-paragraph\">All people and values are fictional. Initials at the end stand for the nurse&#8217;s <em>Handzeichen<\/em>.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Altenpflege<\/h3>\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Refusal and alternative<\/strong><\/p>\n\n\n<p class=\"wp-block-paragraph\"><em>14.10.2026, 10:30 Uhr:<\/em> Frau Braun lehnte die Dusche ab, sagte: \u201eMir ist zu kalt.\u201c Bad vorgeheizt, um 11:00 Uhr erneut angeboten, erneut abgelehnt. K\u00f6rperpflege am Waschbecken im Sitzen durchgef\u00fchrt, Gesicht und Arme wusch Frau Braun selbst. Dusche f\u00fcr morgen Vormittag geplant. <em>AK<\/em><\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Restlessness in dementia<\/strong><\/p>\n\n\n<p class=\"wp-block-paragraph\"><em>14.10.2026, 16:15 Uhr:<\/em> Herr Klein ging ab 15:30 Uhr wiederholt zur Ausgangst\u00fcr des Wohnbereichs und sagte: \u201eIch muss zur Arbeit.\u201c In den Gemeinschaftsraum begleitet, Gespr\u00e4ch \u00fcber seine fr\u00fchere Arbeit als Schreiner (siehe Biografie). Ab 16:00 Uhr sortierte er Holzkl\u00f6tze am Tisch, blieb sitzen und l\u00e4chelte. <em>MS<\/em><\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Fall at night<\/strong><\/p>\n\n\n<p class=\"wp-block-paragraph\"><em>15.10.2026, 03:30 Uhr:<\/em> Frau Wolf um 03:10 Uhr vor dem Bett auf dem Boden sitzend vorgefunden. Gibt an, sie sei auf dem Weg zur Toilette ausgerutscht und habe sich den Kopf nicht angeschlagen. Wach, orientiert. Keine sichtbaren Verletzungen, klagt \u00fcber Schmerzen am linken Handgelenk, St\u00e4rke 3 von 10. RR 145\/85 mmHg, Puls 82. Mit zwei Pflegekr\u00e4ften ins Bett geholfen. \u00c4rztlichen Bereitschaftsdienst telefonisch informiert, Anweisung: Handgelenk k\u00fchlen, Kontrolle morgen durch die Haus\u00e4rztin. Sturzprotokoll angelegt. Auf Wunsch von Frau Wolf wird die Tochter im Fr\u00fchdienst informiert. <em>JP<\/em><\/p>\n\n\n<h3 class=\"wp-block-heading\">Krankenhaus<\/h3>\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Pain after surgery<\/strong><\/p>\n\n\n<p class=\"wp-block-paragraph\"><em>14.10.2026, 14:55 Uhr:<\/em> Herr Berger, 2. postoperativer Tag nach Implantation einer Knieprothese links, gab um 14:10 Uhr Schmerzen im linken Knie an, St\u00e4rke 6 von 10, ziehend, bei Bewegung st\u00e4rker. Bedarfsmedikation laut \u00e4rztlicher Anordnung um 14:15 Uhr verabreicht. Um 14:50 Uhr Schmerz in Ruhe 3 von 10. Danach Mobilisation mit der Physiotherapie an Unterarmgehst\u00fctzen auf den Flur m\u00f6glich. Verband trocken. <em>AK<\/em><\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Worsening breathing<\/strong><\/p>\n\n\n<p class=\"wp-block-paragraph\"><em>14.10.2026, 22:50 Uhr:<\/em> Frau Lange, Pneumonie, klagt seit etwa 22:30 Uhr \u00fcber zunehmende Atemnot beim Sprechen. Atemfrequenz 26\/min, SpO2 90 % mit 2 l\/min Sauerstoff laut Anordnung (18 Uhr: 94 %), Temperatur 38,6 \u00b0C, Puls 104\/min. Oberk\u00f6rper hochgelagert. Dienstarzt um 22:45 Uhr informiert, kommt auf Station. <em>JP<\/em><\/p>\n\n\n<p class=\"wp-block-paragraph\">In care homes that use the Strukturmodell, these entries build on the SIS (structured information collection) and the Ma\u00dfnahmenplan. How those are written is covered in <a href=\"\/blog\/pflegeplanung-massnahmen-formulieren\/\">Ma\u00dfnahmen in der Pflege formulieren<\/a>. For vocabulary from daily resident care, see <a href=\"\/blog\/altenpflege-german-vocabulary\/\">Altenpflege German vocabulary<\/a>, and for passing the same information on verbally, see <a href=\"\/blog\/nursing-handover-german\/\">nursing handover in German<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Official sources<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For the official details and the latest updates, see:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.telc.net\/en\/language-examinations\/certificate-exams\/german\/telc-german-b1-b2-nursing\/\" target=\"_blank\" rel=\"noopener\">telc gGmbH: telc Deutsch B1\u00b7B2 Pflege \u2013 German exam for nurses<\/a> \u2013 Nursing exam format, report-writing task, 16-min pair speaking, free mock exam<\/li>\n\n\n<li><a href=\"https:\/\/www.gesetze-im-internet.de\/pflaprv\/anlage_2.html\" target=\"_blank\" rel=\"noopener\">Federal Ministry of Justice (gesetze-im-internet): PflAPrV Annex 2: nursing exam competence areas (German)<\/a> \u2013 Official five competence areas I\u2013V tested in the nursing state exam<\/li>\n<\/ul>\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n<p class=\"wp-block-paragraph\"><strong>How do I write a Pflegebericht correctly (Wie formuliere ich einen Pflegebericht richtig)?<\/strong><br\/>\nWrite objectively and specifically: date, time, initials, values with units, the person&#8217;s words in quotation marks, what you did, the effect and who you informed. Avoid judgments, vague words and abbreviations your team has not approved.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Is there a sample Pflegebericht for Altenpflege (Gibt es ein Muster f\u00fcr einen Pflegebericht in der Altenpflege)?<\/strong><br\/>\nYes, the three Altenpflege entries above are models for a refusal, restlessness in dementia and a fall at night. Adapt them to your facility&#8217;s form; in the Strukturmodell, you mainly write deviations from the Ma\u00dfnahmenplan.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>How do you document correctly in nursing (Wie dokumentiert man in der Pflege richtig)?<\/strong><br\/>\nPromptly, completely and so that a colleague can act on it without asking you. Corrections must leave the original readable and show when they were made; \u00a7 630f BGB requires this for patient records, and the usual practice is to add your initials.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>What are the principles of nursing documentation (Was sind die Grunds\u00e4tze der Pflegedokumentation)?<\/strong><br\/>\nThe usual principles are: objective, specific, prompt, signed, readable, only approved abbreviations, and visible corrections. Pflegebericht schreiben also means recording the effect of a measure, not only that it was done.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Which words should you avoid in a nursing report?<\/strong><br\/>\nAvoid vague words like gut, schlecht, normal or wie immer, and labels like aggressiv, faul or schwierig. Replace them with what you observed, measured or heard.<\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n<p class=\"wp-block-paragraph\"><strong>Practise the conversations behind your reports, out loud, before your next shift.<\/strong><\/p>\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/siplingo.com\/download?utm_source=blog&amp;utm_medium=post&amp;utm_campaign=pflegebericht-schreiben&amp;utm_content=footer\">Start free \u2192<\/a><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Write what you saw, heard and measured, with time and initials, and no judgments. 18 before\/after entries, 10 phrase patterns and 5 sample 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