{"id":273,"date":"2026-10-22T12:33:57","date_gmt":"2026-10-22T12:33:57","guid":{"rendered":"https:\/\/siplingo.com\/blog\/?p=273"},"modified":"2026-10-31T09:09:50","modified_gmt":"2026-10-31T09:09:50","slug":"german-phone-appointment","status":"publish","type":"post","link":"https:\/\/siplingo.com\/blog\/german-phone-appointment\/","title":{"rendered":"Make an Appointment in German: Phone Phrases, Scripts and Survival Tips"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Phone calls are the hardest German for most learners, because you can&#8217;t see lips or gestures, people speak quickly, and you can&#8217;t point at anything. But phone calls for appointments are also the most predictable: the doctor&#8217;s office, the hairdresser, the <em>B\u00fcrgeramt<\/em> and the landlord all ask the same five questions. Learn the script and you can handle almost any call.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The script in seven lines<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Step<\/th><th>You say<\/th><th>English<\/th><\/tr><\/thead><tbody><tr><td>1. Greeting<\/td><td><strong>Guten Tag, hier spricht Maria Costa.<\/strong><\/td><td>Hello, this is Maria Costa.<\/td><\/tr><tr><td>2. Reason<\/td><td><strong>Ich m\u00f6chte gern einen Termin vereinbaren.<\/strong><\/td><td>I&#8217;d like to make an appointment.<\/td><\/tr><tr><td>3. Details<\/td><td><strong>Es geht um eine Untersuchung \/ einen Haarschnitt \/ &#8230;<\/strong><\/td><td>It&#8217;s for a check-up \/ haircut \/ &#8230;<\/td><\/tr><tr><td>4. Time<\/td><td><strong>Haben Sie n\u00e4chste Woche etwas frei?<\/strong><\/td><td>Do you have anything free next week?<\/td><\/tr><tr><td>5. Confirming<\/td><td><strong>Dienstag um 10 Uhr passt mir gut.<\/strong><\/td><td>Tuesday at 10 suits me.<\/td><\/tr><tr><td>6. Your details<\/td><td><strong>Mein Name ist Costa: C-O-S-T-A.<\/strong><\/td><td>My name is Costa: C-O-S-T-A.<\/td><\/tr><tr><td>7. Closing<\/td><td><strong>Vielen Dank. Auf Wiederh\u00f6ren!<\/strong><\/td><td>Thank you. Goodbye!<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Note <em>Auf Wiederh\u00f6ren<\/em> (&#8220;until we hear again&#8221;) is the phone version of <em>Auf Wiedersehen<\/em>. Both are fine, but <em>Wiederh\u00f6ren<\/em> sounds natural.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Opening the call<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to start:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Guten Tag, mein Name ist &#8230; Ich rufe wegen &#8230; an.<\/strong> (Hello, my name is &#8230; I&#8217;m calling about &#8230;)<\/li><li><strong>Guten Morgen, hier ist &#8230; K\u00f6nnte ich bitte mit Frau Schmidt sprechen?<\/strong> (Could I speak to Mrs Schmidt?)<\/li><li><strong>Ich rufe an, um einen Termin zu vereinbaren.<\/strong> (I&#8217;m calling to make an appointment.)<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What you might hear:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Praxis Dr. M\u00fcller, guten Tag.<\/strong> (Dr M\u00fcller&#8217;s practice, hello.)<\/li><li><strong>Was kann ich f\u00fcr Sie tun?<\/strong> (What can I do for you?)<\/li><li><strong>Einen Moment bitte, ich verbinde Sie.<\/strong> (One moment, I&#8217;ll connect you.)<\/li><li><strong>Bleiben Sie bitte in der Leitung.<\/strong> (Please hold the line.)<\/li><li><strong>Er ist gerade nicht am Platz.<\/strong> (He&#8217;s not at his desk at the moment.)<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Making the appointment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Asking for a time<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Haben Sie einen Termin frei?<\/strong><\/li><li><strong>Wann h\u00e4tten Sie Zeit?<\/strong> (When would you have time?)<\/li><li><strong>Gibt es einen Termin am Vormittag \/ Nachmittag?<\/strong> (Is there an appointment in the morning \/ afternoon?)<\/li><li><strong>Ich kann nur am Nachmittag.<\/strong> (I can only do afternoons.)<\/li><li><strong>Gibt es einen fr\u00fcheren Termin?<\/strong> (Is there an earlier appointment?)<\/li><li><strong>Es ist dringend.<\/strong> (It&#8217;s urgent.)<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Understanding times and dates<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Numbers are the biggest challenge on the phone. Practise these:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>German<\/th><th>Means<\/th><\/tr><\/thead><tbody><tr><td><strong>Am Montag, den 12. Mai<\/strong><\/td><td>on Monday, 12 May<\/td><\/tr><tr><td><strong>um halb drei<\/strong><\/td><td>at 2:30 (literally &#8220;half to three&#8221;)<\/td><\/tr><tr><td><strong>um Viertel vor zehn<\/strong><\/td><td>at 9:45<\/td><\/tr><tr><td><strong>um Viertel nach zehn<\/strong><\/td><td>at 10:15<\/td><\/tr><tr><td><strong>um vierzehn Uhr drei\u00dfig<\/strong><\/td><td>at 14:30 (official 24-hour time)<\/td><\/tr><tr><td><strong>n\u00e4chste Woche \/ \u00fcbern\u00e4chste Woche<\/strong><\/td><td>next week \/ the week after<\/td><\/tr><tr><td><strong>Vormittag \/ Nachmittag<\/strong><\/td><td>morning \/ afternoon<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Watch out for <em>halb<\/em>.<\/strong> <em>Halb drei<\/em> is 2:30, not 3:30. This mistake makes people miss appointments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Confirming<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Ja, das passt mir.<\/strong> (Yes, that suits me.)<\/li><li><strong>Nein, leider nicht. Haben Sie noch einen anderen Termin?<\/strong> (No, unfortunately not. Do you have another one?)<\/li><li><strong>K\u00f6nnen Sie mir den Termin bitte best\u00e4tigen?<\/strong> (Could you confirm the appointment?)<\/li><li><strong>Also, Dienstag, der 14., um 10 Uhr. Ist das richtig?<\/strong> (So, Tuesday the 14th at 10. Is that right?)<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Repeating the date and time back is the single best habit on the phone. It catches mistakes before they cost you a trip.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Spelling your name<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You will almost always be asked: <strong>&#8220;Wie schreibt man das?&#8221;<\/strong> or <strong>&#8220;K\u00f6nnen Sie das buchstabieren?&#8221;<\/strong> Germans use a spelling alphabet based on names. The traditional one:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Letter<\/th><th>Word<\/th><th>Letter<\/th><th>Word<\/th><\/tr><\/thead><tbody><tr><td>A<\/td><td>Anton<\/td><td>N<\/td><td>Nordpol<\/td><\/tr><tr><td>B<\/td><td>Berta<\/td><td>O<\/td><td>Otto<\/td><\/tr><tr><td>C<\/td><td>C\u00e4sar<\/td><td>P<\/td><td>Paula<\/td><\/tr><tr><td>D<\/td><td>Dora<\/td><td>Q<\/td><td>Quelle<\/td><\/tr><tr><td>E<\/td><td>Emil<\/td><td>R<\/td><td>Richard<\/td><\/tr><tr><td>F<\/td><td>Friedrich<\/td><td>S<\/td><td>Samuel<\/td><\/tr><tr><td>G<\/td><td>Gustav<\/td><td>T<\/td><td>Theodor<\/td><\/tr><tr><td>H<\/td><td>Heinrich<\/td><td>U<\/td><td>Ulrich<\/td><\/tr><tr><td>I<\/td><td>Ida<\/td><td>V<\/td><td>Viktor<\/td><\/tr><tr><td>J<\/td><td>Julius<\/td><td>W<\/td><td>Wilhelm<\/td><\/tr><tr><td>K<\/td><td>Kaufmann<\/td><td>X<\/td><td>Xanthippe<\/td><\/tr><tr><td>L<\/td><td>Ludwig<\/td><td>Y<\/td><td>Ypsilon<\/td><\/tr><tr><td>M<\/td><td>Martha<\/td><td>Z<\/td><td>Zacharias<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A newer standard (DIN 5009:2022) uses German city names instead (Aachen, Berlin, Chemnitz &#8230;), but many people still use the traditional names, so either is understood. Even simpler, spell using the letters&#8217; German names and add a word for confusing ones: <strong>&#8220;C wie C\u00e4sar, O wie Otto, S wie Samuel &#8230;&#8221;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also learn the German letter names <em>(ah, beh, tseh, deh, eh, eff, geh, hah, ee, yot, kah, ell, emm, enn, oh, peh, koo, err, ess, teh, oo, fau, weh, iks, \u00fcp-si-lon, tset)<\/em>. On the phone, letters like B, D, G, P and T sound alike, which is why the spelling words exist.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Changing or cancelling<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cancelling<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Ich muss meinen Termin leider absagen.<\/strong> (I unfortunately have to cancel my appointment.)<\/li><li><strong>Ich kann am Donnerstag leider nicht kommen.<\/strong> (I can&#8217;t come on Thursday, unfortunately.)<\/li><li><strong>Ich bin krank und kann den Termin nicht wahrnehmen.<\/strong> (I&#8217;m ill and can&#8217;t attend the appointment.)<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rescheduling<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>K\u00f6nnte ich den Termin verschieben?<\/strong> (Could I reschedule?)<\/li><li><strong>Gibt es einen Ersatztermin?<\/strong> (Is there a replacement appointment?)<\/li><li><strong>Ich m\u00f6chte den Termin auf n\u00e4chste Woche verschieben.<\/strong><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cancel at least 24 hours in advance where possible. Many doctors, dentists and hairdressers charge for missed appointments (<em>Ausfallgeb\u00fchr<\/em>).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Practise your German out loud with SipLingo, free to try on iPhone and Android:<\/strong><\/p>\n\n\n\n<div class=\"siplingo-store-badges\" style=\"display:flex;flex-wrap:wrap;justify-content:center;align-items:center;gap:12px;margin:24px 0;\"><a href=\"https:\/\/apps.apple.com\/app\/id6783970183\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/siplingo.com\/blog\/wp-content\/uploads\/2026\/07\/app_store.png\" alt=\"Download SipLingo on the App Store\" style=\"height:52px;width:auto;\" loading=\"lazy\"\/><\/a><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=ch.zgdevelopment.siplingo&amp;referrer=utm_source%3Dblog%26utm_medium%3Dpost%26utm_campaign%3Dgerman-phone-appointment%26utm_content%3Dbadge\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/siplingo.com\/blog\/wp-content\/uploads\/2026\/07\/play_store.png\" alt=\"Get SipLingo on Google Play\" style=\"height:52px;width:auto;\" loading=\"lazy\"\/><\/a><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">When you don&#8217;t understand<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This is the most valuable section. Native speakers slow down when asked, and nobody thinks less of you.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Entschuldigung, ich habe Sie nicht verstanden.<\/strong> (Sorry, I didn&#8217;t understand you.)<\/li><li><strong>K\u00f6nnten Sie das bitte wiederholen?<\/strong> (Could you repeat that?)<\/li><li><strong>K\u00f6nnten Sie bitte langsamer sprechen?<\/strong> (Could you speak more slowly?)<\/li><li><strong>Ich lerne noch Deutsch.<\/strong> (I&#8217;m still learning German.)<\/li><li><strong>K\u00f6nnen Sie mir das bitte per E-Mail schicken?<\/strong> (Could you email that to me?)<\/li><li><strong>Wie bitte?<\/strong> (Pardon?)<\/li><li><strong>K\u00f6nnen Sie das bitte buchstabieren?<\/strong> (Can you spell that?)<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"\/blog\/buergeramt-termin-germany\/\">Many offices also have online booking<\/a>, which avoids the phone entirely. But for older doctors, small businesses and urgent cases, you&#8217;ll need to call.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A full sample call<\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Praxis:<\/strong> Praxis Dr. Weber, guten Tag.<br><strong>You:<\/strong> Guten Tag, hier spricht Maria Costa. Ich m\u00f6chte gern einen Termin vereinbaren.<br><strong>Praxis:<\/strong> Waren Sie schon einmal bei uns?<br><strong>You:<\/strong> Nein, ich bin neu hier.<br><strong>Praxis:<\/strong> Worum geht es denn?<br><strong>You:<\/strong> Ich habe seit einer Woche R\u00fcckenschmerzen.<br><strong>Praxis:<\/strong> Ich h\u00e4tte am Donnerstag um 9:30 Uhr etwas frei. Passt Ihnen das?<br><strong>You:<\/strong> Entschuldigung, k\u00f6nnten Sie die Uhrzeit wiederholen?<br><strong>Praxis:<\/strong> Neun Uhr drei\u00dfig. Halb zehn.<br><strong>You:<\/strong> Ja, Donnerstag um halb zehn passt mir gut.<br><strong>Praxis:<\/strong> Wie schreibt sich Ihr Nachname?<br><strong>You:<\/strong> Costa: C wie C\u00e4sar, O wie Otto, S wie Samuel, T wie Theodor, A wie Anton.<br><strong>Praxis:<\/strong> <a href=\"\/blog\/german-health-insurance-explained\/\">Bitte bringen Sie Ihre Versichertenkarte mit<\/a>.<br><strong>You:<\/strong> Mache ich. Also, Donnerstag, halb zehn. Vielen Dank! Auf Wiederh\u00f6ren!<\/p>\n\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Voicemail<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If nobody answers, you may reach an answering machine (<em>Anrufbeantworter<\/em>): <strong>&#8220;Bitte hinterlassen Sie eine Nachricht nach dem Signalton.&#8221;<\/strong> Have a short message ready:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Guten Tag, hier spricht Maria Costa, C-O-S-T-A. Ich m\u00f6chte gern einen Termin vereinbaren. Sie erreichen mich unter der Nummer null eins sieben f\u00fcnf, eins zwei drei, vier f\u00fcnf sechs. Vielen Dank und auf Wiederh\u00f6ren.<\/em><\/p>\n\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Say the phone number in pairs or single digits, slowly, and repeat it at the end. Speak more slowly than feels natural.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Common mistakes<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Mixing up <em>halb<\/em>.<\/strong> <em>Halb drei<\/em> = 2:30.<\/li><li><strong>Forgetting to give your name.<\/strong> Say it at the start and spell it.<\/li><li><strong>Saying <em>Auf Wiedersehen<\/em> on the phone.<\/strong> It&#8217;s not wrong, but <em>Auf Wiederh\u00f6ren<\/em> sounds more natural.<\/li><li><strong>Hanging up when lost.<\/strong> Ask them to repeat or slow down instead.<\/li><li><strong>Not confirming the appointment.<\/strong> Repeat date and time back.<\/li><li><strong>Using <em>du<\/em>.<\/strong> Always <em>Sie<\/em> with offices and strangers.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">How to get comfortable on the phone<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Phone German is a separate skill. To practise:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Call automated numbers<\/strong> (opening times, train information) and understand them.<\/li><li><strong>Practise the script aloud<\/strong> with a friend, without looking at each other.<\/li><li><strong>Practise numbers and times<\/strong> every day for a week: they&#8217;re where most calls go wrong.<\/li><li><strong>Make a real call, then another<\/strong>, starting with low-stakes ones (a restaurant reservation).<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SipLingo lets you practise phone-style conversations by voice, with no visual cues, and corrects your German in your own language.<\/strong> <a href=\"https:\/\/siplingo.com\/download?utm_source=blog&amp;utm_medium=post&amp;utm_campaign=german-phone-appointment&amp;utm_content=inline\">Try it free \u2192<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Related: <a href=\"\/blog\/german-at-the-doctor\/\">At the doctor in German<\/a> and <a href=\"\/blog\/anmeldung-what-to-bring\/\">the Anmeldung: what to bring and what to say<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Related guides:<\/strong> <a href=\"\/blog\/im-sick-in-german\/\">how to say I&#8217;m sick in German<\/a> \u00b7 <a href=\"\/blog\/konjunktiv-ii-polite-requests\/\">Konjunktiv II for polite requests<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Official sources<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For the official details and the latest updates, see:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.verbraucherzentrale.de\/wissen\/gesundheit-pflege\/aerztinnen-und-kliniken\/termin-beim-facharzt-nach-4-wochen-so-vermittelt-sie-die-nummer-116-117-12494\" target=\"_blank\" rel=\"noopener\">Verbraucherzentrale: Getting a doctor&#8217;s appointment via 116117 (German)<\/a> \u2013 Appointment service rules: GP in 5 days, specialist in 4 weeks with code<\/li>\n\n\n<li><a href=\"https:\/\/www.goethe.de\/prj\/mwd\/en\/deu\/tzs.html\" target=\"_blank\" rel=\"noopener\">Goethe-Institut: Deutsch am Arbeitsplatz \u2013 German at work exercises<\/a> \u2013 Exercises on applications, job interviews, phone calls, emails and job fields<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How do you make an appointment in German?<\/strong><br>\nSay <em>Ich m\u00f6chte gern einen Termin vereinbaren<\/em>, then give the reason, and agree a date and time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What does &#8220;halb drei&#8221; mean?<\/strong><br>\n2:30, not 3:30. <em>Halb<\/em> means &#8220;half towards&#8221;: half an hour toward three.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How do you say goodbye on the phone in German?<\/strong><br><em>Auf Wiederh\u00f6ren!<\/em> or the general <em>Auf Wiedersehen!<\/em> Both are fine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How do you cancel an appointment in German?<\/strong><br><em>Ich muss meinen Termin leider absagen<\/em>, ideally at least 24 hours before.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What if I don&#8217;t understand on the phone?<\/strong><br>\nSay <em>K\u00f6nnten Sie das bitte wiederholen?<\/em> or <em>K\u00f6nnten Sie bitte langsamer sprechen?<\/em> People will help.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Practise phone-style German by voice.<\/strong> SipLingo corrects your German as you talk, in your own language. A1 to B2.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/siplingo.com\/download?utm_source=blog&amp;utm_medium=post&amp;utm_campaign=german-phone-appointment&amp;utm_content=footer\">Start free \u2192<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to phone in German: introduce yourself, make, change and cancel an appointment, spell your name, and cope when you don&#8217;t understand.<\/p>\n","protected":false},"author":1,"featured_media":1043,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[8],"tags":[],"class_list":["post-273","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-real-life-german"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Make an Appointment in German: Phone Phrases and Script<\/title>\n<meta name=\"description\" content=\"How to phone in German: introduce yourself, make, change and cancel an appointment, spell your name, and cope 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